Refund Policy – Physique Wellness

Last Updated: May 29, 2026. At Physique Wellness, your satisfaction is our priority. Please read our refund policy carefully.

1. Eligibility for Refunds

You may request a refund if:

• The product is unused, unworn, and in its original packaging.
• The product was purchased directly from Physique Wellness.
• The refund request is made within 30 days of receiving your order.

Note: Digital programs or coaching sessions cannot be refunded once accessed or delivered.

2. Non-Refundable Items

• Gift cards
• Sale items or promotional offers
• Perishable goods
• Custom or personalized products
• Coaching sessions already delivered
• Opened consumable products (for health and safety reasons)

3. How to Request a Refund

1. Contact our support team at support@physiquewellness.store.
2. Provide your order number, product details, and reason for the request.
3. Our team will review your request and respond within 3–5 business days.

4. Refund Processing

• Approved refunds are processed to the original payment method.
• Please allow 7–10 business days for the refund to reflect in your account.

5. Exchanges

• Exchanges are possible only for eligible physical products.
• A new purchase may be required, and any price differences will be applied.

6. Damaged or Defective Items

If you receive a damaged or defective product, contact us within 48 hours of delivery at support@physiquewellness.store with photos, and we will arrange a replacement or refund at no additional cost.

7. Contact Us

If you have questions about refunds or exchanges, email us at support@physiquewellness.store.